After the warranty on my Mini Cooper was up, we stopped into Fletcher Jones Audi near closing time on a Saturday to check out their A3's and 4's. We were promptly greeted by Brandon Dunne after we requested to talk with a sales person. He couldn't have been any better to us. He answered all of our immediate questions about the two model types and then suggested we hop into an A4 for a test drive. Throughout the ride, he helped point out different features and addressed our questions as they arose. Needless to say, we fell in love with the test car and took our conversation back inside to look at their A4 inventory. We settled on a particular A4 Prestige, which they brought over to us from a different lot, even after closing time. We finalized my trade-in and deal very quickly (they offered us the same trade-in price as Mini did) and we were out the door in the new car. We felt like Brandon was just as excited for us as if he were buying his own car. To allow both of us to part ways for the weekend, we set time to return on Monday for him to give us a thorough rundown of the various features. In between, he e-mailed a variety of videos on how the A4 works. He kindly sat with me that Monday after the fact to walk me through every single detail of the car, as well as its manuals. Brandon made our experience a wonderful one and I would recommend him to any future Audi shoppers. I read some of the comments here about the costs for services and I had to wonder if this was the first time anyone had ever had their luxury vehicle serviced? This is what it costs to own and maintain a premium vehicle. They do offer a program called Audi Care, which helps to cover service. (This may appeal to BMW buyers who are used to worry-free maintenance.)

I often do not take the time to write reviews online, however, I have been using them more and more and have found them very helpful. When I came across a few of the reviews of Fletcher Jones, I was a bit unsure of what to expect. When I spend 60,000+ on a new car, I expect top-notch service. I recently purchased an A7 from FJ, and couldn't be happier. I found the car online, traded a few emails back and forth, and went in the next day and purchased the car. (I had already done quite a bit of research, and knew this was the car I wanted.) The online salesperson, Mandi, and the salesperson I dealt with in the store, Doug, were both great. They answered all my questions, and were a pleasure to do business with. (The finance guy was a bit of a jerk, though, but not bad enough to tarnish my experience.) They could not find one of thee two keys on the day I purchased the vehicle, but Doug found it the next day and overnighted it to me. Great service! Overall, a great experience, and couldn't be happier. I have had the car just two weeks, and I am loving every minute of it.

I visited Fletcher Jones to lease a new AudiQ5. I said I was interested in test driving, and, after testing my auto-knowledge Paul informed me that it would be $800 to lease. When I informed him I could lease a Mercedes or Rover for a similar price - and that I had received a lower quote at a dealership in MI - Paul informed me that most people lease from those companies instead. Whereupon, after no test drive, he walked away to speak to the receptionist. Luckily the gentleman at Grossinger on Dayton were much friendlier & helpful - and I am now leasing a new Cadilac. Thank you Paul & his manager at Fletcher Audi for showing me that sleezy car salesmen still exist. Absolute worst customer experience; I have never taken time out of my day to write a negative review.

Overall a really great experience at Fletcher Jones Audi. Came in on a Saturday to test drive a pre-owned (non-Audi) car. I had called ahead and they had the car waiting when I got there. Car was in mint condition and very reasonably priced from the get go. Negotiating and final transaction was easy as everyone was friendly, helpful, and responsive. Never felt pressured to buy anything different than what I wanted. Would recommend this place based on my personal experience, though realize that others have not been so lucky.

Matthew Bogdan is the epitome of a classy, informed salesman. He made the experience at Fletcher Jones Audi spectacular! Matthew is extremely knowledgeable, and kept me very well informed of the status of my special order without my ever having to prod him for details. Delivery was very smooth. Contact FJ Audi if you are looking for the best luxury nameplate car buying experience.

I visited Fletcher Jones on a number of occasions with my old car. I felt that they consistently pushed for expensive repairs that were of dubious necessity and very highly priced. As a result, I recently purchased my new car from Schaumburg Audi. I have been delighted with their service thus far.

Awesome experience. Tim was very professional and made my wait a painless experience. I was able to get an appointment without a problem. I would recommend this dealer!

Tony was one of the best I've ever worked with- professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa rocked it too!

I worked with the Internet Sales team at FJ and they were outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, beautifully staged inside, and ready to go. Our price "negotiation" went very smoothly and far quicker than any time I've ever bought a car (easily I've purchased a dozen cars from dealers over the years and it's always difficult and time consuming - on purpose). And, when we agreed on a price, I was literally out the door in 30 minutes - unheard of these days. I would highly recommend Fletcher Jones as a dealer and Mandi, Charles and Joe as key people to deal with. They were professional, fair, responsive AND they have great coffee and a beautiful showroom.

I purchased a used vehicle from this dealer. 33 days later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a vehicle from these people. They do not care about you after they have your money. They DO NOT stand by the vehicles they sell. Buy from someone else!!!