Sales (Used)

newtoaudi
Dana was very nice and the car was competitively priced. The dealership had to be pushed a little to properly car clean up for delivery but it turned out alright. I would buy from them again! Make sure to call up Dana, she made the experience worth the multiple visits.
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Sales (New)

babace
I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predatory and simply felonies if you ask me. I traded in an Audi A5 with 10k miles that was not even 2 years old for a brand new A7. KBB and other sites valued my A5 at 32k. I was told that they are giving me a good price and close to the car value. Long story short, they ended up valueing my old car at 20k and adding the difference to the new loan (balloon loan that was never explain to me) . It is however my mistake since I didn't read every line carefully, but I trusted the sales person since I've been buying and leasing cars from them for years. I understand dealerships want to make money, but this is just illegal. BTW, they sold my A5 for 32k couple of months later. I found the sale online through the VIN number. I'm contacting the Bureau of Consumer Protection and reporting it.
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Service

pwhwm-387
This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee
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Service

scohen3725
It was perfect customer service: fast, responsive, reliable and personalized. Every person I dealt with-- from the scheduler to the car valet treated me like I was a VIP!
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Sales (Used)

a24jj
An unbelievable staff that is there to make you comfortable and work with you the best they can. I went to many dealers and none compared to Fletcher Jones Audi of Chicago. Arly is who initially helped me with everything and I recommend asking for her. She made the car buying experience a lot smoother then I thought it would be.
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Service

Brice1
Service is great, in and out fast. I love the place. I'm treated very well when I come in Tim Mettille is the greatest. courtesy shuttle are great the people that drive them are the best.
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Service

Lizk544
Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my experience so seamless and positive!
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Service

Micden23
William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It's like it's own little mini town. The amenities were beyond compare, if you had to be serviced through lunch, Fletcher Jones had you covered! Great Experience!
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Sales (New)

PatIrina1
I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today!
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Sales (New)

Ed P
Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who was working with me. To his credit, because of the hard-to-turn down price offer, I was able to buy a car that day. The negotiation was done professionally and with a good sense of humor. So, it was not that stressful as it should be. I highly recommend this dealership. In fact, I haven been telling friends that I will be happy to take them to Pedro if they want an Audi car like mine.
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